GENERAL QUESTIONS
CAN'T FIND THE ANSWER YOU'RE LOOKING FOR?
Try visiting our Help Centre or contact us via the "Help" button on the website!
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DO YOU SELL YOUR PRODUCTS IN PHYSICAL STORES?
Currently, Meroda Cosmetics products are available on our Meroda website, Bol.com in the Netherlands and in retailers within Sweden.
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IS IT POSSIBLE TO CANCEL AN ORDER?
After placing an order, it is no longer possible to cancel, due to the speed of processing the order within our distribution centre. Please see our refunds & returns policy for any questions about returns.
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WHERE IS MY ORDER?
We understand, you want to receive your products as soon as possible. Once your order has been shipped, we will send an email confirmation of the shipment with your tracking number.
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DIDN'T RECEIVE A CONFIRMATION EMAIL?
Check your spam box, if you still have not received it, please contact us via the "Help" button on the website and follow the instructions to notify us.
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HOW CAN I UNSUBSCRIBE FROM YOUR MARKETING EMAILS?
If you no longer wish to receive emails from Meroda Cosmetics, click "unsubscribe" at the bottom of the emails you receive.
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WHAT FORMS OF PAYMENT DOES MERODA ACCEPT?
We currently accept all major credit/debit cards, PayPal, and Klarna. For more information, see our order page for payment details that pertain to your country.
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WE WOULD LIKE TO STOCK YOUR PRODUCTS, HOW CAN WE COLLABORATE?
Thank you for your interest in our brand! Please contact us via the "Help" button on the website.
PRODUCT QUESTIONS
CAN'T FIND THE ANSWER YOU'RE LOOKING FOR?
Try visiting our Help Centre or contact us via the "Help" button on the website!
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WHERE CAN I GET SAMPLES?
At this moment, we do not offer free samples. But thanks to the massive feedback from our community, we hope to be able to do so in the future! Discover our minis now available, or try our Travel Kit with all our mini sizes as a starter set?
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WHAT IS THE SHELF LIFE?
All products have a minimum shelf life of 12 months, but the product's packaging will have the product's expiration date, which is up to 3 years. However, use the product within 12 months after opening.
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IS IT NECESSARY TO USE A DAY CREAM WITH THE FOUNDATION?
It is not necessary, but we do recommend applying primer before applying the foundation. Primer helps create a smooth canvas for the foundation.
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WHAT IS THE COVERAGE? LOW, MEDIUM, HIGH?
The changing foundation has a light/medium coverage. It is meant to give the skin a natural and dewy look.
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DOES THE FOUNDATION COVER FRECKLES?
Yes, the Changing Foundation covers freckles! But it may not cover pigmentation spots well. Check out our concealer.
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IS THE CHANGING FOUNDATION SUITABLE FOR WRINKLE LINES?
Absolutely! The Changing Foundation has a hydrating and caring effect and ensures you look radiant and fresh!
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CAN YOU USE THE FOUNDATION ONLY ON A PART OF THE FACE?
You can certainly use the foundation on parts of your face to soften any redness or blemishes.
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HOW DO YOU APPLY THE FOUNDATION? BY HAND OR WITH A BRUSH?
For best results, the foundation is ideally applied with a brush. It ensures that the pigment particles penetrate deeper into the skin and thus you avoid a white cast.
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IS THE FOUNDATION HEAT RESISTANT?
Yes, the changing foundation is heat resistant!
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HOW MUCH CONTENT DOES ONE BOTTLE HAVE?
The content of the changing foundation is 30 ML.
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IS THE FOUNDATION WATER-BASED OR SILICONE?
The changing foundation has a silicone base. Therefore, it is waterproof and you don't have to worry that your makeup will sweat away!
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IS THE FOUNDATION SUITABLE FOR PEOPLE WITH SKIN CONDITIONS/ROSACEA?
The changing foundation can be safely used by people with vitiligo or rosacea. Keep in mind that the changing foundation provides a light and natural coverage.
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DOES THE FOUNDATION CONTAIN SPF?
Yes, the changing foundation contains SPF 15!
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IS THE FOUNDATION FREE FROM PARABENS AND SULFATES?
Yes, it is free from parabens and sulfates.
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ARE CERTAIN INGREDIENTS CONSIDERED AS PFAS?
The Changing Foundation contains dimethicone that may contain PFAS.
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DOES THE FOUNDATION CONTAIN MINERALS?
Yes, it contains minerals.
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HOW CAN THE CHANGING FOUNDATION CHANGE COLOR? HOW DOES IT WORK?
Changing Foundation is like foundation, the inside of the toner for this package of toner particles, the particles inside the material body is no color, is when you smear, with the help of the temperature of the skin and under the smear the external force damage, release will be to wrap in the toner inside, caused by color, to achieve the visual effect of color.
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DOES THE FOUNDATION GIVE SHINE OR IS IT OILY?
The CF leaves a dewy finish. You can set it with a setting powder if you prefer a more matte look.
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HOW TO PREVENT AN OILY FACE?
You can use a setting powder to mattify your face.
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IS THE FOUNDATION SAFE FOR PREGNANT WOMEN?
Yes! If you're still unsure, feel free to consult with your doctor.
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IS THE FOUNDATION HYPOALLERGENIC?
The Changing foundation is hypoallergenic and has been tested on 32 people who have done the skin patch test. For the fragrance, we only use fragrance of the highest quality with the highest safety factor. The aroma in the C-F will not cause an allergic reaction.
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IS THE CHANGING FOUNDATION GLUTEN-FREE?
Yes.
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IS THE CHANGING FOUNDATION SAFE TO USE AFTER USING A TANNING BED OR TANNING SPRAY?
Yes, it is safe to use by people who have tanned their skin with a tanning spray or tanning bed. It is recommended to wait until the skin is stable again before using it. We suggest waiting 3-5 days.
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ARE YOUR PRODUCTS VEGAN?
All our products are vegan - except the mascara, as it contains beeswax.
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ARE YOUR PRODUCTS CRUELTY-FREE?
Our testing methods have never been carried out on animals and never will be. We are proud of this and it is part of Meroda's ethos.
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IS THE PRODUCT SUITABLE FOR SENSITIVE SKIN?
The Changing Foundation can be safely used by people with vitiligo or rosacea. However, every skin reacts differently.
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IS THE FOUNDATION/CONCEALER HEAT RESISTANT?
Yes, they are heat resistant!
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HOW TO GET PRODUCTS THAT ARE OUT OF STOCK?
We do our best to replenish the stock as quickly as possible, but you can keep checking the website for updates on the availability of the product.
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HOW DO I CLEAN THE BRUSH?
- Wet the bristles with lukewarm water.
- Place a drop of your choice of cleaning agent into the palm of your clean hand.
- Gently massage the tips of the bristles in your palm.
- Rinse the bristles thoroughly.
- Squeeze out the excess moisture with a clean towel."
* How often should the brush be cleaned?
Depending on how often you use the brush. For brushes often used with liquid formulas like foundation and concealer, you should clean them once a week. This brush should be laid flat in the air to dry after cleaning, or after washing, lay the brush head at an angle with the bristles pointing downwards.